PAIA Manual
Prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000
Last updated: January 2026
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1. INTRODUCTION
This manual is prepared in terms of Section 51 of the Promotion of Access to Information Act, 2 of 2000 (“PAIA”) and sets out how to request access to records held by ENRYOC (Pty) Ltd.
This manual is available on the ENRYOC website.
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2. COMPANY DETAILS
ENRYOC (Pty) Ltd
Registration Number: 2019/468522/07
Website: https://enryoc.com
General Email: [support@enryoc.com]
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3. INFORMATION OFFICER
In terms of POPIA and PAIA, ENRYOC has appointed an Information Officer.
Information Officer: ENRYOC (Pty) Ltd
Email: [popi@enryoc.com]
All PAIA requests must be directed to the Information Officer.
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4. GUIDE BY THE INFORMATION REGULATOR
A guide to PAIA has been compiled by the Information Regulator.
This guide contains information on:
* the purpose of PAIA;
* how to access records;
* how to lodge a request;
* applicable fees.
The guide is available at:
https://www.justice.gov.za/inforeg/
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5. RECORDS HELD BY ENRYOC
ENRYOC holds records in the following categories:
5.1 Company Records
* registration documents
* statutory records
* governance documentation
5.2 Financial Records
* accounting records
* invoices
* payment records
* tax-related documents
5.3 Client Records
* contracts and service agreements
* service orders
* support records
* communication records
5.4 Operational Records
* internal policies and procedures
* compliance records
* service delivery documentation
5.5 IT and System Records
* system logs
* security records
* infrastructure records
* backup and operational data
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6. RECORDS AVAILABLE WITHOUT REQUEST
Certain records may be made available on the ENRYOC website or upon request without formal PAIA procedures, subject to reasonable conditions.
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7. REQUEST PROCEDURE
Requests for access to records must be submitted in writing to the Information Officer.
A request must include:
* full name and contact details of the requester;
* sufficient detail of the record requested;
* the form of access required;
* the reason for the request (where applicable);
* proof of identity.
Requests must be sent to: [popi@enryoc.com]
ENRYOC may require completion of the prescribed PAIA request form.
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8. FEES
Fees may be payable in accordance with PAIA regulations.
These may include:
* request fees;
* access fees;
* reproduction fees.
The requester will be informed of any applicable fees before processing continues.
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9. GROUNDS FOR REFUSAL OF ACCESS
Access to records may be refused where permitted by PAIA, including:
* protection of personal privacy;
* protection of commercial information;
* protection of confidential information;
* legal privilege;
* security and safety considerations.
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10. PROCESSING OF PERSONAL INFORMATION
Personal information is processed in accordance with POPIA.
Details of such processing are set out in ENRYOC’s Privacy Policy available on the website.
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11. REMEDIES AVAILABLE
If a request is denied, the requester may:
* request reasons for refusal;
* lodge a complaint with the Information Regulator;
* approach a court of competent jurisdiction.
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12. AVAILABILITY OF THIS MANUAL
This manual is:
* available on the ENRYOC website; and
* available upon request from the Information Officer.
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13. UPDATES
This manual may be updated from time to time.
The latest version will be published on the ENRYOC website.